Refund and Returns Policy
General Return Policy
Our refund and returns policy is straightforward. If you purchase a product, you can generally return it within 30 days. If the product is defective, The Penn Group will cover shipping for the return of the product and ship a replacement to you. If the product is not defective a 15% restocking fee may apply. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it unless the product is defective. It must also be in the original packaging.
Several types of goods are exempt from being returned. For special order products, or products exceeding $5,000 USD, products cannot be returned.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Expendables (Tape, Batteries, etc.)
To complete your return, we require a receipt or proof of purchase.
Custom Items (ie. Cables, Wall Plates, Rack Panels) May Not Be Returned. Any returns over 30 days are subject to refusal and must be unopened and in resellable condition. Special Order, Non-Stock items and Drop Shipped items from The Penn Group Electronics manufacturers may be subject to vendor restocking fees in addition to The Penn Group’s restocking fee.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- An item that was damaged by purchaser.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 14 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com or give us a call at (614) 741-5306.
To return your product, you should mail your product to:
6986 Norton Crossing St.
New Albany, Ohio. 43054
For items that are defective, please contact us at firstname.lastname@example.org or
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com or give us a call at (614) 741-5306. Once we validate that your item is defective, an RMA will be issued. We will work hard to ensure a replacement product is shipped as soon as reasonably possible.
Customer Opened / Mind Changed.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.